Shipping Policy

Effective date: September 4, 2026

Order Processing

In-stock products are generally processed within 1–3 business days.

Business days are Monday through Friday, excluding federal holidays. Processing time is separate from carrier transit time.

Orders containing custom, specially configured, pre-order or made-to-order products require additional processing time. The estimate displayed on the applicable product page controls. Certain made-to-order wheelsets and similar products may require approximately 40 days before shipment.

If one order contains products with different processing times, the order may be held until everything is ready or divided into multiple shipments.

Shipping Rates

Available shipping services and charges are displayed during Shopify checkout based on the products, destination and available carrier services.

Shipping is not free unless a specific promotion or checkout offer explicitly states otherwise.

Delivery Estimates

Any delivery date displayed at checkout or supplied by a carrier is an estimate, not a guarantee.

Weather, carrier disruptions, customs inspections, incorrect addresses, high-volume periods and other events outside our control may cause delays.

If a delay materially changes the expected shipment date, we will provide notice and any cancellation or refund options required by applicable law.

Tracking

When tracking is available, it will be emailed to the address used during checkout.

Tracking may take up to 48 hours after shipment to begin showing movement.

Address Accuracy

Customers are responsible for entering a complete and accurate delivery address.

Contact us immediately if an address needs to be corrected. Address changes are not guaranteed after fulfillment has started.

Additional carrier charges caused by an incorrect, incomplete or undeliverable address may be the customer’s responsibility where permitted by law.

International Orders

International availability is determined during checkout.

International customers may be responsible for customs duties, import taxes, brokerage charges and other destination-country fees unless checkout expressly states that these charges were prepaid.

Customs processing may delay delivery. Axiom E Motos cannot alter customs declarations or declare an incorrect product value.

Damaged Shipments

Inspect every package immediately.

Report visible damage, missing products or an incorrect shipment within three calendar days of delivery by emailing flamestudios45@gmail.com.

Include:

• Your order number

• Photographs of the product

• Photographs of the shipping box and label

• Photographs of all visible damage

Keep the product and all packaging until the carrier claim or replacement process is complete.

Lost or Missing Packages

If tracking shows that a package is still in transit beyond the expected delivery window, contact us so we can review the shipment with the carrier.

If tracking shows “delivered” but the package cannot be found:

1. Confirm the shipping address on the order.

2. Check the delivery area, household members and nearby neighbors.

3. Allow two business days in case the carrier scanned the package early.

4. Contact the carrier and Axiom E Motos.

Carrier investigations and replacement decisions are handled individually based on the tracking record and circumstances.

Contact

Axiom E Motos
Email: flamestudios45@gmail.com
Phone: +1 (516) 288-6900
Website: https://axiomemotos.com