Return and Refund Policy

Effective date: September 4, 2026

We want every Axiom E Motos customer to receive the correct part for their build. Please review the fitment information carefully and contact us before ordering if you are uncertain about compatibility.

Standard Returns

We accept eligible returns requested within 14 calendar days after the order is delivered.

To qualify for a return, the product must be:

• Unused, uninstalled and unmodified

• In new, resalable condition

• Returned with its original packaging, accessories, hardware and documentation

• Accompanied by the original order number

Products showing signs of installation, riding, wear, damage, modification or improper handling will not qualify for a standard return.

Requesting a Return

Before shipping anything back, email flamestudios45@gmail.com with:

• Your order number

• The product being returned

• The reason for the return

• Clear photographs of the product and packaging

If the return is approved, we will provide return instructions. Products sent without approval may be refused or returned to the sender.

Do not send returns to our business address until return authorization and shipping instructions have been provided.

Fitment and Compatibility

Customers are responsible for verifying their bike’s exact make, model, year and configuration before ordering.

If you order an incompatible product despite accurate fitment information being provided, the unused product may still qualify for a standard return, but you will be responsible for return shipping.

If Axiom E Motos sends the wrong product or materially incorrect fitment information caused the error, we will cover the reasonable return or replacement shipping costs.

Non-Returnable Products

The following products are final sale except when received defective, damaged or incorrect:

• Custom, personalized or specially configured products

• Products clearly identified as made-to-order or final sale

• Electrical components that have been installed, connected, programmed or modified

• Tires or tubes after mounting or installation

• Products damaged through installation, misuse, crashes, improper maintenance or normal wear

• Clearance items identified as final sale

• Gift cards

Applicable consumer rights will still be honored where required by law.

Damaged, Defective or Incorrect Orders

Inspect your order immediately after delivery.

Report visible shipping damage, missing components, defects or an incorrect product within three calendar days of delivery. Include your order number and clear photographs of:

• The product

• The shipping box

• The shipping label

• Any damaged packaging or components

Keep all packaging until the claim is resolved. Depending on the situation, we may arrange a replacement, repair, return or refund.

Damage caused by improper installation, misuse, modification, crashes or normal wear is not considered a manufacturing defect.

Order Cancellations

Cancellation requests must be submitted within 24 hours after purchase.

Cancellation is not guaranteed. An order cannot normally be canceled after it has shipped, entered fulfillment or entered production as a custom or made-to-order item.

If an approved cancellation is processed before fulfillment or production begins, the refund will be issued to the original payment method.

Return Shipping

Customers are responsible for return shipping costs for standard returns, fitment mistakes and change-of-mind returns.

Axiom E Motos will cover reasonable return shipping when we shipped the wrong product or confirmed that the product arrived defective or materially damaged.

Original shipping charges are not refundable unless the return resulted from our error.

We recommend using a trackable and insured shipping service. Axiom E Motos is not responsible for a customer return that is lost or damaged before reaching us.

Refunds

Approved returns will be inspected after arrival.

If approved, the refund will be issued to the original payment method within 10 business days after inspection. Your bank or payment provider may require additional time to post the refund.

No restocking fee will be charged on an approved standard return that meets all return conditions. A reasonable deduction may be made, where permitted by law, for missing components, damaged packaging or diminished value caused by handling beyond what was necessary to inspect the product.

Exchanges

The fastest way to obtain a different product is to return the eligible original product and place a new order after the return is approved.

Consumer Rights

Nothing in this policy limits any mandatory consumer rights that apply in the customer’s jurisdiction.

Contact

Axiom E Motos
Email: flamestudios45@gmail.com
Phone: +1 (516) 288-6900
Website: https://axiomemotos.com